Technical Support

We’re always here to provide direct support.

Support Options

Your IT systems are critical to your agency. To ensure we can support you with any incidents or issues, provide you with fixes and updates, as well as give you access to self-service help that best suits your agency’s needs, we offer outstanding support options:

Contact Support

Visit our online support site

Open a support ticket via Software AG’s customer portal in the eService section. Tickets will be routed to a U.S. citizen, specializing in the relevant product area. Note: eService is not available currently, please use one of the next two methods.

Submit a Request

Fill out the Technical Support Request form below and be sure to include the requested information and details describing your issue.

Call our technical support hotline

Call our free hotline number (800-525-7859), which is staffed by U.S. citizens Monday-Friday from 9:00 AM to 6:00 PM Eastern time, excluding U.S. holidays listed below.  For after-hours, weekends, and holidays, callers will have the option to be transferred to an on-call member of the Software AG Government Solutions team for urgent issues.

2021 Holiday Schedule

  • New Year’s Day (Friday, January 1)
  • Martin Luther King Jr Day (Monday, January 18)
  • President’s Day (Monday, February 15)
  • Memorial Day (Monday, May 31)
  • Juneteenth (Friday, June 18)
  • Independence Day, observed (Monday, July 5)
  • Labor Day (Monday, September 6)
  • Veterans Day (Thursday, September 11)
  • Thanksgiving Day (Thursday, November 25)
  • Day after Thanksgiving (Friday, November 26)
  • Christmas Eve (Friday, December 24)
  • Christmas Day, observed (Monday, December 27)