Technical Support Operations Center
Software AG Government Solutions is pleased to offer our customers a dedicated Technical Support Operations Center structured to meet the specific security needs of our federal government and supplier customers.
We’re always here to provide direct support.
Software AG Government Solutions is pleased to offer our customers a dedicated Technical Support Operations Center structured to meet the specific security needs of our federal government and supplier customers.
Your IT systems are critical to your agency. To ensure we can support you with any incidents or issues, provide you with fixes and updates, as well as give you access to self-service help that best suits your agency’s needs, we offer outstanding support options:
To supplement these great Support programs, we also offer Enterprise Premium Support Services which can be elected on an à la carte basis. These services include:
Open a support ticket via Software AG’s customer portal in the eService section. Tickets will be routed to a U.S. citizen, specializing in the relevant product area. Note: eService is not available currently, please use one of the next two methods.
Fill out the Technical Support Request form below and be sure to include the requested information and details describing your issue.
Call our free hotline number (800-525-7859), which is staffed by U.S. citizens Monday-Friday from 9:00 AM to 6:00 PM Eastern time, excluding U.S. holidays listed below. For after-hours, weekends, and holidays, callers will have the option to be transferred to an on-call member of the Software AG Government Solutions team for urgent issues.