State and local health and human services agencies provide critical services to the most vulnerable populations across the nation. The technology systems that support administering these benefits are often complex and varied, ranging from modern cloud platforms to legacy mainframe applications. The commonality across all is that integration is required to enable the delivery of…
We often hear U.S. Army generals describe today’s data challenges as finding a needle in a haystack, and even finding a needle within a stack of needles. These metaphors point to the complexities the service faces when it comes to accessing and leveraging data across an ever-growing ecosystem, which includes everything from logistics to supply…
“Our customer’s mission is to protect and improve the health and resiliency of individuals, families, and communities in this American state. Software AG has ensured that they will have a cloud-based, data-driven infrastructure to deliver on that, without compromising the needs of the citizens they serve today.” -Patrick Gould, Chief Architect, Software AG Our customer…
AFCEA NOVA plays a critical role in connecting industry and government in ways that help advance mission success for government. With more 7,000 individual and corporate members, this is the largest AFCEA International chapter and is well known for hosting luncheons, IT Days and other special events. One of the latest events AFCEA NOVA is…
With customer expectations at an all-time-high in the commercial sector, citizens and constituents also expect responsive, digital-first services when interacting with government. According to a recent McKinsey study, Customer Experience (CX) in government has improved since the Biden administration launched its 2021 CX Executive Order (EO). Specifically, the CX aims to direct “a whole-of-government effort…
Driven by President Biden’s Customer Experience (CX) Executive Order and the President’s Management Agenda (PMA), 2023 is the year where agencies are embracing new ways to better meet citizen and constituent needs. For example, the Department of Health and Human Services (HHS) is taking steps to advance CX by working hard to support the coordination between benefit programs to…
The Department of Veterans Affairs (VA) Chief Information Officer Kurt DelBene recently stated that the VA has made significant progress in transforming the agency’s cybersecurity posture. Much of this is based using Zero Trust as a “north star” for guiding the security of the agency’s IT systems and veterans’ data – moving away from traditional…
Now more than ever, government agencies need to explore new and innovative ways for enhancing all processes to better deliver services to citizens and constituents. In addition, Customer Experience (CX) is coming more into the forefront with President Biden’s 2021 CX Executive Order, which has resulted in agencies such as the Department of Homeland Security…
Just when federal government is starting to embrace Integration Platform as a Service (iPaaS), a seismic shift is fully upon us in the form of Generative AI. As a platform that connects disjointed systems and solutions into one unified solution, iPaaS enables this by bringing together multiple applications and their data by applying business rules…
Through critical partnerships with today’s leading cloud providers, Software AG Government Solutions is advancing its “built for government” approach to better help agencies meet their critical mission requirements. We recently sat down with Teresa Letlow, SVP Alliances Global Alliances – Cloud at Software AG, who shared her insights into the value of creating and leveraging…