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Process Mining Enhances Operational Performance for Government
With customer expectations at an all-time-high in the commercial sector, citizens and constituents also expect responsive, digital-first services when interacting with digital government. According to a recent McKinsey study, Customer Experience (CX) in government has improved since the Biden administration launched its 2021 CX Executive Order (EO). Specifically, the CX aims to direct “a whole-of-government…